Introduction: we understand that receiving a damaged, defective, or incorrect order can be disheartening. To make the return process as seamless as possible, we offer a straightforward method for requesting a prepaid return label. Follow the steps below to initiate your return:
Requesting a Prepaid Label – Step by Step:
**1. Submit Your Request:
- Initiate the return process by submitting your request by clicking here. Our dedicated agents will swiftly guide you through the necessary steps.
**2. Provide Supporting Information:
- To expedite the process, include clear pictures of the damaged, defective, or incorrect item(s). Additionally, capture images of the packaging and shipping labels. This supporting information is vital for our assessment and ensures a quicker resolution.
Please be aware that refunds are only issued for items received by our returns department. Ensure a smooth resolution by following the return process diligently.
Need Further Assistance?
If you encounter any challenges during the process or have questions, our customer service team is here to assist you. Your satisfaction is our top priority, and we are committed to making your return experience convenient and stress-free.