How the policy applies to you will depend on how you interact with us. For example, if you:
- Purchase a ticket from us; we will use the information you provide us to fulfill our obligations to you in delivering that service, and, where permitted, keep you up to date about other events that may be of interest to you; and
Your choices and rights under each scenario are explained in more detail below.
What Information We Have & Where We Get It
We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps, and social media. Learn more
How We Use Your Information & Why
We collect and use your information for lots of reasons such as helping you get into the shows you love, sharing news, for marketing, and as otherwise required by law. Learn more
Who We Share Your Data With & Why
We may share your information with the event providers as well as other third parties associated with the service provided.
Your Choices & Rights
Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you.
Looking After Your Information
We take steps to try to make sure your information is protected and to delete it securely when we no longer need it.
WHAT INFORMATION DO WE COLLECT & WHERE DO WE GET IT?
The following reviews what information we collect and where we get the information from:
Information We Collect
Contact and billing information. When you create an account, buy a ticket or have a ticket transferred to you by a friend, we will collect your contact and billing information, such as your name, street address, zip code, email, phone number, and credit card number.
Information you post. We collect the information you post in a public space on our website or on a third-party social media site.
Demographic information. We might collect information like your age range, race, or gender, or information about events you like or products you buy. We might collect this as part of a survey, for example.
Accessibility Information. We may collect details of your health requirements if you have accessibility requirements when attending events.
Where We Collect It
We collect information directly from you For example, if you buy tickets or register for a promotion. We also collect information if you post a comment on our websites or ask us a question.
We collect information from you passively. We use tracking tools like browser cookies and web beacons. To learn more about these tools and to control them, please click here. We also collect information from our apps.
We get information about you from third parties. For example, if you use a social media feature within our websites or apps or post to a social media platform, the social media site will give us some information about you.
HOW WE USE YOUR INFORMATION & WHY
We use your information to provide you with products and services.
We use your information to process your order and provide you with customer support. This includes sending you emails about your account or a ticket purchase. We might also contact you about this policy or our website terms.
We use your information to respond to your requests or questions.
For example, we might use your information to confirm your registration for an event or contest. You may give us your friend's information, for example via our referral service to tell a friend about our website or to purchase a gift card. We will only use your friend's information to provide the services you requested. Your friend may contact us at firstname.lastname@example.org to ask us to delete their information.
We use your information to improve our products and services.
We might use your information to customize your experience with us. This could include displaying content based on your preferences. We may combine information we get from you with information about you we get from third parties.
We use your information for marketing purposes
For example, we might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy tickets from us we'll enroll you in our newsletter. To learn about your choices for these communications, read the Your Choices & Rights section below.
We may also use push notifications on our mobile apps.
We may use push notifications and your location information in our apps to send you alerts regarding local events.
We use information as otherwise permitted by law or as we may notify you.
We keep your information as long as it is necessary or relevant for our business. We also keep information to resolve disputes, enforce our agreements, and otherwise be required by law.